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CONTACT US

Address: Ayarza # 400 y Av. Eloy Alfaro - Edificio Milanesi Of: 5 A
Quito, Ecuador

Phone: (00593) 2 242-280
(00593) 99 834-3149
(00593) 99 832-7167

"skype"

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Galapagos Ecuador Explorer - Terms and Conditions


RESERVATIONS

We offer custom made tours upon request. For groups of over 10 passengers, we recommend you to provide us with a list 30 days prior to the date services are due to begin; this will enable us to confirm hotels and airline reservations.

RECONFIRMATION

Upon reconfirmation, we require passenger/s full name, passport number, nationality, age, international arrival and departure flight information, hotel contact in Ecuador and their choice of single or double occupancy. Please advise us of any dietary request (such as vegetarian or kosher preferences) and fill out our medical form and release of liability.

OPERATIONS

Contact us immediately upon arrival to arrange any special request, supplements or changes in itinerary.

Galapagos Ecuador Explorer

Isla San Cristobal N41-180 & Isla Floreana - Quito, Ecuador

Phone: (593 2) 601-0797, (593 9) 834-3149 or (593 2) 45-1263

Emergency 24 hours Mobil phones: (593 9) 834-3149

GROUP AND INDIVIDUAL DEPOSITS

On all Galapagos or land services that surpass USD 600.00 per person, for groups and individuals, a deposit of USD 150.00 per passenger is required to guarantee any reservation.

PAYMENT

For our Galapagos itineraries and land services for groups and individuals, we require full prepayment 30 days prior to the date that services are scheduled to begin. For third party Galapagos suppliers, payment will be requested according to the different cruise operator polices.

We will issue a final invoice when all services are confirmed and total payment must be made prior to passenger arrival to Ecuador. All payments must be done by cashier’s check, wire transfer or credit cards as previously arranged.

CANCELLATION

All groups / individuals are subject to a cancellation fee if cancellation is done less than 30 days prior to departure.

On all group and individual cancellations for Galapagos and land services, USD 50.00 handling fee per person will be forfeited as penalty.

For land services, if cancellation is received:

30-20 days prior 30% of the full price will be forfeited

19-10 days prior 50% of the full price will be forfeited

9-5 days prior 75% of the full price will be forfeited

4 days or fewer 100% of the full price will be forfeited
For Galapagos tours or cruisers:

If cancellation is received between 90 and 60 days prior departure, no cancellation penalty will be applied.

If cancellation is received between 60 and 45 days prior to the date our services are due to begin, 25% of the full price per person will be forfeited.

If cancellation is received between 44 and 30 days before our services are due to begin, 50% of the full price per person will be forfeited.

If cancellation is received between 29 days and 0 days, full payment will be forfeited.
Should a group member cancel after final confirmation, he should be replaced by another member in order to avoid the cancellation fee.

RESPONSABILITIES

Galapagos Ecuador Explorer reserves the right to change or withdraw any travel arrangements when deemed necessary in the best interests of our clients. This is especially applicable when faced with unforeseen weather conditions that prevent us from running a trip safely. We reserve the right to refuse any passenger from our trips should he/she jeopardizes group safety or engages in illegal, abusive or offensive behavior. Luggage travels at owner’s risk throughout the tour, although we take all necessary precautions. Complementary traveler insurance is available upon request. All passengers must sign a liability/responsibility release prior to their trip. We are not responsible for cancellation of any services due to natural disasters, social upheavals or other circumstances out of our control.

IMPORTANT INFORMATION

MEALS: Some trips do not include full meals, but you may request them at an additional cost.

Breakfast (B), lunch, picnic lunch and dinner (L, PL, D) may vary as specified on itineraries. Spring water is always available, but soft drinks, juices, beer or wine are extra

ACCOMODATIONS: Double or triple occupancy in standard hotel (3 stars), and superior Single or Deluxe supplements are extra.

LOCAL AND INTERNATIONAL FLIGHTS: Our trips DO NOT include local airfare. Prices vary according to season. We reserve, reconfirm and sell airline tickets for local flights, or reconfirm your international flights at not additional cost.
AIRPORT TRANSFERS: International and domestic airport – hotel – airport land transfers are supplements.

EXTRA SERVICES: We welcome special requests such as birthdays, anniversaries and special events. A particular wine or flowers can certainly make a difference in someone’s trip. Please let us know in advance so we can make the necessary arrangements.

NATIONAL PARK ENTRANCE FEES: Our trips DO NOT include entrance fees to National Parks, Private Reserves, or protected areas.

GUIDES AND TRANSPORTATION: All our tours include professional multilingual or bilingual guides as well as private transportation in quality 4x4 vehicles, vans and buses.

CLOTHES AND GEAR – WHAT TO BRING: Once we have confirmed your reservation, we will provide you with a packing list of what to bring for your particular trip.

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